Policies and Procedures
Privacy Policy
Reference to All Star shall refer to All Star Gymnastics, All Star Sports Centre and any and all subsidiary companies.
How We Collect Information About You
When you visit the All Star website, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.
This statistical information we collect is used to improve the content of our website. It is not shared or sold to other organizations for any purposes.
If you open an account, we collect your name, address, phone, email, and other similar information. You will be provided a field to enter a password which is kept confidential. It is highly recommended that you do not share your password with anyone.
When you make a payment using our web site your credit card number, expiry date and name on card are collected using 128 bit encryption. It is state-of-the-art technology to keep your data secure. Security is provided through the password you selected when you opened your account. Once your transaction has been completed or cancelled all credit card information is deleted as an added measure of security.
When you are using our service, we collect information about your account transactions and we may collect information about your computer or other access device for fraud prevention purposes.
Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect and store results when you respond to a survey.
How We Use Cookies
When you access our website, we, or companies we hire to track how our website is used, may place small data files called “cookies” on your computer.
We send a "session cookie" to your computer when you log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.
We also use longer-lasting cookies to display your e-mail address on our sign-in form, so that you don't need to retype the e-mail address each time you log in to your account.
We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website.
How We Protect And Store Personal Information
Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.
We store and process your personal information on servers in secure, protected locations that are protected by physical, electronic and procedural safeguards. Web based transactions use data encryption and we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.
How We Use The Personal Information We Collect
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. We may use your personal information to:
- provide the services and customer support you request;
- process transactions and send notices about your transactions
- resolve disputes, collect fees, and troubleshoot problems;
- prevent potentially prohibited or illegal activities, and enforce our User Agreement;
- customize, measure, and improve our services and the content and layout of our website;
- send you targeted marketing, service update notices, and promotional offers based on your communication preferences;
- compare information for accuracy and verify it with third parties.
How We Share Personal Information With Other All Star Users
To process your payments, we need to share some of your personal information with the credit card company or bank for which your credit card or bank card is registered. Your contact information, date of transaction and purchase amount will be transmitted to them in order to complete the transaction with All Star.
Regardless, we will not disclose your credit card number or bank account number to anyone except with your express permission or if we are required to do so to comply with a subpoena or other legal process.
How We Share Personal Information With Other Parties
We may share your personal information with:
Credit card providers or banks to help detect and prevent potentially illegal acts.
Service providers under contract who help with parts of our business operations; (fraud prevention, bill collection, marketing, technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
Financial institutions that we partner with. These financial institutions may only use this information to market All Star-related products, unless you have given consent for other uses.
Credit bureaus to report outstanding negative balance accounts, as allowed by law. Companies that we plan to merge with or be acquired by. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.)
Law enforcement, government officials, or other third parties when we are compelled to do so by a subpoena, court order or similar legal procedure we need to do so to comply with law we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity. Other third parties with your consent or direction to do so.
All Star will not sell or rent any of your personal information to third parties in the normal course of doing business and only shares your personal information with third parties as described in this policy.
How You Can Access Or Change Your Personal Information
You can review your personal information and make any necessary changes, at any time by logging in to your account and selecting “Edit Account Info”.
How You Can Contact Us About Privacy Questions
If you have questions or concerns regarding this policy, you should contact us by using clicking the Contact Us button and completing the email form, by fax: 905 495-0134 or in writing at All Star Sports Centre, Attn: Privacy Department, 55 Regan Rd, Unit 1, Brampton, Ontario, Canada, L7A 1B2